Warranty

1-Year Limited Warranty

Effective Date: 02/12/2025

At Zenon Lighting, we stand behind the quality and reliability of our tools. Every UV Cube is hand-assembled, tested, and verified before shipping.

This warranty outlines what is covered, what is not, and how to make a claim.

🔧 Warranty Coverage (12 Months)

Your Zenon Lighting product is covered for 1 year from the date of delivery against defects in:

• Manufacturing and assembly
• Internal wiring or circuitry issues
• PCB or LED failures under normal, intended use
• Switches, connectors, or internal components that fail prematurely

If a fault arises due to defective materials or workmanship, Zenon Lighting will repair, replace, or refund the product at our discretion.

This warranty applies to both:

• Standard purchases, and
• Units kept after a Trial Programme

🚫 What Is Not Covered

The warranty does not cover damage or issues caused by:

1. Misuse or Improper Handling

• Dropping the unit
• Impact or crushing damage
• Water or solvent ingress
• Overheating due to blocked vents or improper use
• UV exposure to unintended surfaces outside normal workflows
• Using incompatible materials

2. Tampering or Unauthorised Modification

• Opening the unit
• Removing or damaging tamper-evident seals
• Attempted repairs or modifications
• Reverse-engineering or internal interference

Any broken tamper seal voids the warranty immediately.

3. Incorrect Power Use

• Using non-approved chargers, batteries, or adapters
• Voltage irregularities, power surges, or cross-compatible tool batteries

4. Normal Wear & Consumables

• Cosmetic scratches, scuffs, marks, adhesive residue, or fading
• Cases, stickers, labels, or packaging
• Standard wear and tear from regular use

🛠 Warranty Claim Process

If you believe your unit has a manufacturing fault, follow these steps:

Step 1 — Contact Us

Email support@zenonlighting.com with:

• Your order number
• A description of the issue
• Photos or a short video showing the fault

Step 2 — Assessment

We will assess your claim and respond within 3–5 business days with next steps.

Step 3 — Return (If Required)

If we need to inspect the product:

• We may provide a prepaid return label
• The unit must be returned with all accessories
• Tamper seals must be intact

Step 4 — Resolution

Depending on the inspection result, Zenon Lighting will:

• Repair the unit, or
• Replace the unit, or
• Issue a refund

The chosen remedy is at Zenon Lighting’s discretion based on the nature of the defect.

⚠️ Important Notes

• Warranty support applies only to genuine Zenon Lighting units purchased directly through Zenon Lighting or authorised channels.
• Lost or stolen items are not covered.
• Units damaged during trial misuse will be charged at the full value and are not eligible for warranty.

📨 Need Help?

For warranty claims, technical support, or guidance:
📧 support@zenonlighting.com

We aim to provide a smooth, professional service that reflects the high standard of our products.