Terms & Conditions

ZENON LIGHTING – TERMS & CONDITIONS

Effective Date: 02/12/2025

By purchasing from Zenon Lighting Ltd (“Zenon Lighting”) or participating in any Zenon Lighting trial programme, you agree to the following Terms & Conditions.

1. About Us

Zenon Lighting designs, manufactures, and supplies professional-grade UV curing tools and accessories for automotive and specialist applications.

All UV Cube units are hand-assembled, tested, and quality-checked in the UK.

2. Purchase Options

Zenon Lighting offers three purchasing pathways:

A) VIP Trials (Limited Early-Access)

Exclusive trial access for early adopters and registered VIP users.

B) Standard Buy-Now Purchases

Customers may purchase units outright without participating in a trial.

Unless otherwise specified, all terms in this document apply to VIP trials, referred to as “Trial Programme.”

3. Standard Buy-Now Purchases

Full payment is required at checkout.
Orders cannot be cancelled once shipped.
All prices include VAT where applicable.
Shop Pay Installments and alternative payment methods may be available.
Zenon Lighting may refuse or cancel any order at its discretion.

Standard purchases follow the 14-day change-of-mind return policy (see Section 11).

4. Trial Programme (VIP & Public Trials)

The Zenon Lighting Trial Programmes allow customers to test a UV Cube for up to 7 days, with a maximum 10-day return window, before choosing whether to purchase.

4.1 Eligibility & Allocation

VIP trials may prioritise early supporters, content creators, or industry professionals.
Public trials are open to all customers once trial inventory becomes available.
Registration does not guarantee allocation of a trial unit.
Zenon Lighting may approve or decline participation at its discretion.

5. Trial Payment Structure

5.1 £0 Upfront

Trials require no upfront payment.

5.2 £650 Authorisation Hold (Not a Charge)

To protect against loss, damage, or non-return:

A £650 payment authorisation is placed on your nominated card at checkout.
This is not an initial charge.
It confirms card validity and ensures funds are available if the unit is not returned.
No funds are captured unless a charge event occurs as outlined in Section 6.

The hold remains active until:

You choose to keep the unit (converts to a charge), or
You return the unit successfully (hold is cancelled).

6. Trial Period, Returns & Auto-Charge

6.1 Trial Duration

The 7-day usage period begins on the day the unit is delivered.

6.2 Return Window

You have 3 days following the 7-day trial period to dispatch the return.

6.3 Return Label (On Request Only)

Return labels are not included inside the trial box.
Customers must notify Zenon Lighting that they wish to return the unit.
A prepaid return label will then be emailed to the customer.
The customer must dispatch the parcel within the return window.

This reduces unnecessary label cost and prevents misuse.

6.4 Auto-Charge

f the unit is not handed to the courier with valid proof of postage by the end of Day 10, the £650 authorisation will convert into a charge.

This payment becomes final unless delays were caused solely by the courier and proof of earlier drop-off is provided.

7. Conditions for a Valid Trial Return

A return will be considered valid if:

Dispatched back within the 10-day trial window, with valid proof of postage.
Unit is clean, functional, and undamaged
All accessories are included (battery, charger, case, etc.)
All tamper-evident seals remain intact
Cosmetic marks from normal handling/testing are acceptable

7.1 Refund Reductions or Refusals

Refunds will not be issued if:

The unit is dispatched late without prior communication
Tamper seals are broken or removed
The unit shows signs of commercial or extended use
Components or accessories are missing
The unit is damaged beyond reasonable trial wear
Serial numbers or identifiers are altered or do not match original records

For valid returns, the authorisation hold is cancelled upon inspection.

7.2 Late Returns & Refund Eligibility

Units dispatched after the 10-day trial window without prior written communication are not eligible for a refund.

If a late return is accepted at Zenon Lighting’s discretion, any refund issued will be reduced by payment processing fees, shipping costs, and any damage or refurbishment costs.

Zenon Lighting is not responsible for courier delays once proof of postage has been provided.

8. Product Build & Variations

Units are hand-built; small cosmetic variations are normal.
Zenon Lighting may upgrade hardware, firmware, or specifications at any time.
Images and renders are for illustration; final appearance may vary.

9. Warranty – 12 Months

All Zenon Lighting products (trial and non-trial) include a 12-month warranty covering manufacturing defects.

Not Covered

Drops, impact damage, crushing, heat exposure, water ingress
Damage from solvents or incompatible chemicals
Use of non-approved batteries or chargers
Opening, modifying, or tampering with the unit
Broken/missing tamper seals
Cosmetic wear and tear
Consumables (batteries, labels, adhesives, stickers, packaging, cases)

Zenon Lighting may repair, replace, or refund at its discretion.

10. Safety & Proper Use

Follow all official usage instructions.
Only use approved 395nm UV-curable primers and fillers.
Never direct UV light towards eyes or skin.
Keep away from children and untrained users.
Do not open the unit or attempt repairs.

Zenon Lighting is not responsible for curing errors, improper material use, or surface damage.

11. Returns (Standard Buy-Now Purchases)

Standard purchases (not trial units) may be returned within 14 days, provided:

The product is unused and unopened
Tamper seals remain intact
All accessories and packaging are complete

Used/opened products are not eligible unless covered under warranty.

12. Limitation of Liability

To the maximum extent permitted under UK law, Zenon Lighting is not liable for:

Loss of income or business interruption
Surface damage, curing errors, or application mistakes
Injury resulting from misuse or negligence
Third-party labour or compensation claims
Indirect, incidental, or consequential damages
Use with incompatible primers, fillers, or chemicals

Total liability is limited to the original purchase price.

13. Fraud, Abuse & Misuse

Zenon Lighting reserves the right to:

Investigate suspicious return activity
Refuse refunds where misuse or tampering is evident
Block future orders from abusive accounts
Charge the full product value for missing, damaged, or late-returned units
Void warranty for any unit opened, modified, or reverse-engineered

Attempts to circumvent the trial system void guarantees and future participation.

14. Contact

For support, warranty claims, or return assistance:

📧 support@zenonlighting.com